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COVID-19 UPDATE

To our Customers and Community,

We continue to monitor the COVID-19 situation very closely, and to operate in accordance with all government health and safety advice. As a responsible e-commerce store, we are committed to playing our part in controlling the spread of coronavirus and have taken all necessary measures to ensure our operations are safe, hygienic systems for everyone. The health and safety of our team, customers and the community will always be our first priority.

The size and scale of our team allows us to readily comply with the current social distancing requirements. in addition to the various other rigorous health and hygiene measures we have in place. These include:

  • Increased frequency of cleaning in our studio
  • Wearing masks and gloves when packing and sending your product
  • Delivering product by one of our staff locally
  • Increased hygiene and social distance messaging and monitoring studio, including one person per package rule

 

CUSTOMER CARE:

We are a small team and will communicate with each customer via the following channels:

Email: customercare@exiestudio.com

Online chat: at www.exiestudio.com

Instagram messenger: @exiestudio

Facebook chat: @exiestudio

We are focused on continuing to support our team at this time.

 

SHIPPING

Parcel shipping is also delayed for local and international orders, so please monitor your parcel via our online tracking which is emailed to you once your parcel is dispatched. Once your parcel is sent, we do not have control over the delivery time.

For our pre-order styles, due to delays in our stock coming from our factory, please be patient with us during this time. We will endeavour to update you via email as frequently as possible with the status of your order via email if we foresee delays. Please ensure to open all emails sent to you and if you did not see an email, please check your junk mail and ensure to open it so any further updates from us will automatically go into your inbox. Kindly note, we cannot provide refunds for the orders that are delayed as we are a small business and produce orders when they are placed with us. We can instead provide you with credit note with no expiry date and will extend a special offer if your order exceeds a 4 week delay. 

Please contact us via email at customercare@exiestudio.com if you need further clarification on the status of your order. 

 

GENERAL

While this current situation continues to challenge us all, we are here to make your time at home a little brighter. From IGTV workouts, motivational quotes and collaboration with fitness instructors, to live streams and storytelling, we’ve spent time to curate content to help you make the most of your time at home. Stay connected with us via #TeamExie @exiestudio or on Facebook.

We will continue to monitor and review the situation each day, and act on all state and federal government advice issued in response to this ever-evolving situation. If you have any further questions on our response to this evolving situation, please contact us via email at customercare@exiestudio.com

Thank you to all our loyal customers for your continuing support and take care.

XOXO EXIE.

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